Job Description

Job Description

Job Description

Do you want great benefits, great pay, and an opportunity for advancement with a company that is growing? Are you an out of the box thinker with the ability to manage and motivate a team of customer service managers? Look no further!

 

Rentex, Inc. has an immediate opening for a Customer Service Department Manager (CSDM) to manage our Customer Service Managers (CSM). This position can work out of any of our 11 US locations. We offer a great work environment, competitive pay, and a comprehensive benefit package (see below for benefits).

 

The Customer Service Department Managers primary duties include reviewing quotes, orders, and other related sales documents. The CSDM will work to enforce and improve sales department policies and procedures while helping the CSMs grow quickly in their positions.

 

What you will do.

• Interview and hire new Customer Service Managers
• Train Customer Service Managers
• Work with CSMs to develop into salespeople
• Review all quotes and orders written by Customer Service Managers for accuracy
• Develop policies and procedures to improve interdepartmental communication at Rentex
• Develop goals for the Customer Service Managers and report out
• Work with Customer Service Managers to strategically resolve challenging customer-facing issues.
• Escalate unresolved issues to the appropriate internal contact
• Understand and effectively communicate the companys value, process, and current partnerships
• Consistently improve your own knowledge of Rentex rental inventory

About you.

• You can manage a team and hold the individuals accountable
• You have managed a team for at least two years
• You can reprioritize tasks and manage all customer expectations to meet deadlines
• You can effectively manage a high volume of incoming calls and emails
• You are highly motivated and energetic
• You have an informed point of view
• You can quickly make decisions
• You have strong written and verbal communication skills
• You have extensive knowledge of Microsoft Word & Microsoft Excel
• You thrive in a fast-paced environment with tight deadlines

AV Knowledge

• • You have 5+ years of AV experience in the live events market
  • You have a strong knowledge of audio, video, lighting, and computer equipment
  • You are well versed in standard live event production practices and standards

Sales Experience

• • You have more than 5 years of experience maintaining existing customer relationships
  • You are to understand the impact of operational initiatives from a salespersons perspective
  • You can prepare reports
  • You are proficient at analyzing data, building reports, and making strategic recommendations

 

At Rentex, Inc. we offer a competitive total compensation package including medical, dental, vision, and life insurance. Both short- and long-term disability. Paid time off, paid holidays, 401K and more! Rentex, Inc. is the largest audio visual and computer rental company in the U.S. With offices in 11 cities (and growing) the opportunities are great.

 

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Company Description

Rentex is one of the largest and most trusted wholesale providers of audio-visual rental equipment in the nation. We are a longtime leader in the cross-rental market supplying AV equipment to the nation's largest AV rental, staging, production, and other live event companies. As a strategic partner, we are here to augment our clients' inventories, not compete with them.

Rentex has an immediate opening for a full-time Weekend Warehouse Associate (Friday through Monday) for our audiovisual rental warehouse. We offer a great work environment, competitive pay, and a comprehensive benefit package (see below for benefits).

We focus all our effort on providing our customers with high-quality AV equipment and excellent customer service. Each Rentex warehouse contains a large inventory of high-quality, name-brand, and reliable AV rental equipment.

Same day delivery is available to most major cities from one of our 12 convenient warehouses located in Boston, New York, Washington D.C., Philadelphia, Nashville, Ft Lauderdale, Orlando, Dallas, Chicago, Anaheim, San Francisco and Las Vegas. We also service areas outside of our current locations and we can ship or deliver nationwide within 24 hours.

Company Description

Rentex is one of the largest and most trusted wholesale providers of audio-visual rental equipment in the nation. We are a longtime leader in the cross-rental market supplying AV equipment to the nation's largest AV rental, staging, production, and other live event companies. As a strategic partner, we are here to augment our clients' inventories, not compete with them.\r\n\r\nRentex has an immediate opening for a full-time Weekend Warehouse Associate (Friday through Monday) for our audiovisual rental warehouse. We offer a great work environment, competitive pay, and a comprehensive benefit package (see below for benefits).\r\n\r\nWe focus all our effort on providing our customers with high-quality AV equipment and excellent customer service. Each Rentex warehouse contains a large inventory of high-quality, name-brand, and reliable AV rental equipment. \r\n\r\nSame day delivery is available to most major cities from one of our 12 convenient warehouses located in Boston, New York, Washington D.C., Philadelphia, Nashville, Ft Lauderdale, Orlando, Dallas, Chicago, Anaheim, San Francisco and Las Vegas. We also service areas outside of our current locations and we can ship or deliver nationwide within 24 hours.

Job Tags

Holiday work, Full time, Temporary work, Immediate start, Weekend work,

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