Job Description
SAIL Property Management Legendary Service. Operational Mastery.
At SAIL, we're building something bigger than a management company. Our Core Focus is positively impacting lives-one resident, teammate, owner, and partner at a time-while delivering relationship-driven property management that blends operational discipline with creative innovation. We're on a clear course: growing to 9,000 units by 2028 and 25,000 units over the next decade, fully centralized, with documented core processes and 225 "right people in the right seats." The Affordable Multi-Site Business Manager is a key piece of that future.
What This Role Is All About You'll oversee a small portfolio of affordable communities, acting as the operational hub and culture carrier for your sites. Your work protects compliance, drives performance, and creates a consistently great experience for residents and teams across properties.
This role is for someone who:
- Loves owning outcomes rather than just completing tasks
- Can zoom out to see the big picture and zoom in on the details that matter
- Wants to grow with a company that is scaling fast, centralizing smartly, and investing heavily in people, process, and performance
You don't have to know everything on day one. If you bring drive, discipline, and a genuine desire to learn affordable housing deeply, we'll invest in your development.
How You'll Contribute Lead Affordable Operations Across Multiple Sites - Oversee day-to-day operations for a small portfolio of affordable communities, ensuring consistent execution of SAIL standards.
- Partner with onsite teams and centralized support to keep leasing, renewals, turns, and work orders on track.
- Help bring our centralization plan to life by embracing shared processes and systems.
Champion Compliance & Quality - Support LIHTC, 4D, and other affordable program requirements across your sites.
- Ensure files, certifications, and recertifications are accurate and organized, working closely with central compliance (you're not alone in this).
- Prepare your properties to be audit-ready at all times through discipline, checklists, and clear follow-up.
Drive Performance & Transparency - Monitor key metrics like occupancy, delinquency, and renewals across your portfolio.
- Use data to inform your actions and collaborate with leadership on NOI and performance goals.
- Contribute to SAIL's push for increased data transparency and "fewer things, greater results."
Elevate Resident & Team Experience - Model SAIL's "Legendary Service" by communicating clearly, kindly, and consistently with residents.
- Support and coach onsite teams, reinforcing our standards and helping people perform at their best.
- Build strong, trust-based relationships with residents, teammates, owners, and partners.
How You Show Up (Our Core Values in Action) - Giving Our Personal Best
You show up prepared, engaged, and all-in for your properties and your team. You follow through and finish strong. - Intellectual Curiosity
You're eager to learn affordable programs, systems, and best practices. You ask "Why?" and "What's next?" and you're open to smarter ways of working. - Valuing Relationships
You know this business is built on trust. You listen, communicate clearly, and treat residents, teammates, and owners with respect and care. - Enthusiasm
You bring energy and positivity to your work. Even on hard days, people feel better after interacting with you.
Who Thrives in This Role You might be:
- A strong Business Manager or Assistant Manager ready for multi-site responsibility
- An affordable housing professional looking for a more strategic role
- An operations-driven leader from property management or a related field who's excited to learn the affordable side
Most importantly, you:
- Take ownership instead of waiting to be told what to do
- Are organized and comfortable managing multiple priorities
- Want feedback, growth, and clear expectations
- Are motivated by being part of a growing, ambitious, relationship-driven, owner-aligned, and strategically bold company
If you're excited about where SAIL is going and you want to help build it-property by property, team by team-we'd love to talk.
Salary Description
$70,000 -82,000k per year + $5,000 Annual Bonus
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