Job Description

Serco’s Training and Experience Program (STEP) is designed to provide undergraduate university and college students paid accredited internship opportunities to gain meaningful, hands-on work experience in a professional environment. Our goal is to help you build a career roadmap that provides you with challenging and rewarding learning experiences with Serco.

Serco offers internship opportunities across the following three career tracks: Business, Technical, and Engineering. Our 2024 internship opportunities are available throughout the U.S. and Canada, beginning on May 28 th and concluding on August 9 th , with 1 week off July 1 st -5 th . You will work with your manager to identify the best working schedule for you, working no more than an average of 36 hours a week with the added perk of half-days on Fridays.

In addition to gaining hands-on experience, you will attend training sessions taught by skilled leaders in our company to better prepare you for a full-time career. Furthermore, we believe great ideas come from all levels of the company! Each year we challenge our interns to work in diverse teams to develop, propose and execute on a project that improves our ways of working. Throughout this project you will work with Senior Sponsors and meet with members of our Executive Team.

Is this the internship opportunity for you?

• Are you a driven innovator looking for chance to make an impact?
• Are you inspired to help shape the government and improve public service?
• Do you feel committed to helping fellow underserved Americans access affordable, quality health care?

If your answer to these questions is “Yes”, the Public Health Admnistration Intern position is an excellent opportunity for you! 

Serco offers this exciting internship opportunity on our ES Program, which is responsible for providing support for consumers purchasing health insurance through the Federal Health Insurance Exchanges administered by the Centers for Medicare and Medicaid Services (CMS). This is an excellent opportunity for someone who is innovative and passionate about helping fellow Americans gain health care coverage while learning how to improve business process and manage projects. Through this internship, you will both discover your place at Serco this summer and have a lasting impact on our organization and our program. The Business Analytics intern will work a remote schedule. 

At Serco, we take seriously our responsibility to ensure the integrity of the ES program while assisting qualified consumers in securing and maintaining their eligibility to enroll in a Qualified Health Plan through the Federally facilitated Exchange. We support the CMS in its mission to provide national leadership in setting and enforcing standards for health insurance that promote fair and reasonable practices to ensure that affordable, quality health coverage is available to all Americans. As the ES Intern, you will assist the Advisory Services Team with administrative and operational duties that support project planning, coordination, execution, and closure.

In this role, you will:

• Assist in coordinating teams on cross-cutting projects as directed by the project lead.
• Support excellence in project execution through a multitude of tasks, including scheduling impact meetings, drafting project schedules, and coordinating input on concept papers.
  • Learn and demonstrate key competencies including adaptability/flexibility, customer focus, decision making/judgment, initiative, program analysis and quality assurance.

To be successful in this role, you will need:

• Currently pursuing a bachelor’s degree from an accredited college or university
• Preferred fields of study: Public Health Policy, Health Science, Public Administration, or a related field of study. Ideal candidates are rising sophomores, juniors, seniors, or Spring 2024 graduates.
• Analytical and/or operational background.
• Mission-oriented with strong desire to help underserved individual access support services.
• This position is contingent on your ability to pass a background check and drug screen.

This role is also suited for the following skills:

• Proficient in Microsoft Office.
• Effective communication and interpersonal skills.
• Strong organizational and time management skills.
• Adept at working independently as well as in teams.
• Self-motivated with a strong work initiative and attention to detail.

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice .

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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