Job Description

The Nurse Navigator will work within the Medical Command Center (MCC), a clinical call center that supports 911 systems by triaging low-acuity calls and coordinating appropriate care. Using proprietary clinical decision software (Corti), Nurse Navigators assess patient needs remotely and guide them to the most suitable healthcare resources, helping reduce unnecessary emergency department visits and ambulance dispatches.

Key Responsibilities
• Conduct telephonic triage using evidence-based protocols and Corti software.
• Assess patient conditions and match them with appropriate care options (e.g., urgent care, virtual visits, ride-share transport).
• Coordinate care across a national network of facilities and providers.
• Handle calls from 911, AMR, and Fire departments.
• Route mental health-related calls to crisis lines when applicable.
• Support remote telemonitoring for patients nationwide.

Program Impact
• Improves emergency response times by diverting non-emergency cases.
• Ensures patients receive timely, cost-effective care in the right setting.
• Keeps EMS units available for high-acuity emergencies.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience
• Active RN license (unrestricted / compact)
• Graduate of an accredited nursing program.
• Comfortable managing 25+ calls per shift, including documentation (~11 minutes per call).
• Experience in telephonic assessment and remote patient monitoring.
• Skilled in working with patients of all ages (pediatric to geriatric).
• Strong knowledge of clinical protocols, national geography, and care navigation.
• Ability to multitask and adapt in a fast-paced, dynamic environment.
• Proficient in Microsoft Word and Excel; must be computer literate.
• Minimum typing speed of 30 WPM.
• Excellent phone presence and communication skills.
• Comfortable working with multiple monitors/screens.


Nice to Have Skills & Experience
• Acute care experience
• Experience in ER, pre-hospital work, EMT, or paramedic


Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Tags

Remote work, Shift work,

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