Job Description

**Job Title: Reception/Fingerprinting Agent**

**Job Summary:**

We are seeking a dedicated and detail-oriented Reception/Fingerprinting Specialist to join our team. This dual-role part-time position (25 hours a week) combines front desk reception duties with the responsibility for fingerprinting services, playing a crucial part in providing excellent customer service and maintaining security standards. The ideal candidate will be personable, organized, and possess excellent communication skills, ensuring a welcoming and efficient experience for all visitors.

**Key Responsibilities:**

- Greet and welcome visitors in a friendly and professional manner.
- Manage front desk activities, including answering phone calls, responding to emails, and handling mail distribution.
- Schedule appointments and manage the booking system for fingerprinting services.
- Perform fingerprinting services in accordance with all applicable laws and procedures.
- Accurately input and maintain records of fingerprinting activities and client information.
- Ensure that fingerprinting equipment is maintained and functioning properly.
- Assist visitors with inquiries and provide information about the organization's services.
- Collaborate with internal departments to ensure smooth operations and resolve any visitor concerns.
- Uphold and respect confidentiality and privacy protocols at all times.
- Maintain a clean and organized reception area.

**Qualifications:**

- High school diploma or equivalent; additional certification in office administration or related field is a plus.
- Prior experience in a reception, customer service, or administrative role is preferred.
- Familiarity with fingerprinting techniques and technology is advantageous, though training will be provided.
- Strong interpersonal and communication skills.
- Proficient in Microsoft Office Suite and comfortable with general office technology and equipment.
- Ability to multitask, prioritize tasks effectively, and maintain a calm demeanor in a fast-paced environment.
- Excellent attention to detail and accuracy in data entry and record-keeping.
- Ability to handle sensitive information with integrity and confidentiality.

**Working Conditions:**

- Primarily office-based role with normal business hours.
- May require occasional lifting of light equipment or materials.
- May include extended periods of sitting or standing during fingerprinting sessions.

We are committed to creating an inclusive workplace that values diversity and encourages applications from all qualified candidates. If you are ready to contribute to our team and provide outstanding service, we invite you to apply for the Reception/Fingerprinting Specialist position.

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