Platform Support Specialist Job at Wesleyan Church, Fishers, IN

LzdKT3BzQnFKcFhmRWd1TjZLb2FaUndLaFE9PQ==
  • Wesleyan Church
  • Fishers, IN

Job Description

Position Summary The Wesleyan Church Headquarters (TWC) is seeking a Platform Support Specialist to provide technical support, troubleshooting, and systems administration within The Wesleyan Church’s Microsoft ecosystem and key enterprise platforms, including SharePoint, Salesforce, NetSuite, and Stova/Meetingmax. This role blends front line IT support with advanced platform expertise to ensure reliable system performance, strong security practices, and an excellent user experience. The Specialist serves as a primary point of contact for end users, collaborates with internal subject matter experts and external vendors, and supports ongoing system improvements in alignment with TWC’s technology standards and mission. Essential Responsibilities

  • Provide technical troubleshooting, root cause analysis, and issue resolution within the Microsoft ecosystem and designated software platforms.
  • Deliver Tier 1 support and escalate complex issues to Tier 2 and Tier 3 resources as appropriate, including internal experts, BDO Digital, and vendors.
  • Administer and support systems, applications, and related services.
  • Configure, secure, and maintain SharePoint and other TWC web assets in collaboration with the Applications Architect.
  • Support event management systems (Stova/Meetingmax) in coordination with subject matter experts and vendors.
  • Assist end users via phone, email, chat, and ticketing systems; provide onboarding, training, and demonstrations (e.g., lunch-and-learn sessions).
  • Coordinate with BDO Digital and other third-party providers for platform maintenance and technical changes.
  • Develop, update, and maintain IT and user-facing knowledge base documentation.
  • Provide input to subject matter experts on long-term solutions and technology strategies.
  • Ensure compliance with security, data protection, and organizational standards.
  • Perform other related duties as assigned.
Qualifications Knowledge, Skills, and Abilities
  • Demonstrated expertise in Microsoft environments, including Entra, Azure, Exchange, SharePoint, Teams, and Power Platform.
  • Experience and/or certifications in Salesforce, NetSuite/Oracle, and Stova (or similar event management platforms).
  • Working knowledge of multiple operating systems (Windows, macOS, Linux/Unix variants).
  • Strong understanding of networking, identity and access management, endpoint security, and ticketing systems.
  • Proficiency with protocols and technologies such as TCP/IP, DNS, SAML, OAuth, APIs, and ServiceNow.
  • Knowledge of at least one computer programming or scripting language.
  • Understanding of cloud security principles and best practices.
  • Excellent organizational, time management, communication, and problem-solving skills.
  • Strong attention to detail and commitment to service excellence.
Minimum Education and Experience
  • Associate’s degree, bachelor’s degree, or equivalent experience in computer science, information systems, or a related field.
  • Minimum of five (5) years of relevant IT support or systems administration experience.
Working Conditions
  • Primarily office-based environment with some remote work flexibility.
  • Occasional physical activity, including walking, bending, stooping, and lifting.
  • Standard business hours with occasional extended hours as needed.

Job Tags

Part time, Work at office, Remote work,

Similar Jobs

UNM Sandoval Regional Medical Center

CREDENTIALING SPECIALIST Job at UNM Sandoval Regional Medical Center

 ...Development FTE: 1.00 Full Time Shift: Days Position Summary: Coordinate, administer, and check all aspects of the credentialing and privileging process for physicians, professional staff providers, and network practitioners within all operational entities... 

Providence Service

Hematologist/Oncologist Job at Providence Service

Providence Medical Group is seeking a full-time, board-certified/board-eligible Hematology/Oncology physician to join our cohesive group of caregivers within the Providence Regional Cancer System. We are getting ready to do a multi-million dollar build to our center. This...

Digitalzone, Inc.

Graphic Designer Job at Digitalzone, Inc.

 ...About the Role Were looking for a highly creative Graphic Designer to join Digitalzones Marketing team. This role focuses on producing polished, visually compelling, on-brand assets that support demand generation, sales enablement, product marketing, and events... 

OSI Digital

Field Desktop Support Tech Job at OSI Digital

 ...Job Title: Field Desktop Support Tech- White Glove Support Location: Orange County, CA- Irvine or Fountain Valley, CA Role :...  ...priority personnel. Diagnose, troubleshoot, and resolve hardware, software, networking, and peripheral issues across Windows, macOS, and... 

Virginia's Community College System

Academic Advisor - G3 Job at Virginia's Community College System

Working Title Academic Advisor - G3 Role Title Education Support Specialist III Role Code 29144-SW FLSA Exempt Pay Band 4 Position Number 295R0785 Agency Tidewater Community College Division Tidewater Community College (Div) Work Location Virginia Beach - 810 Hiring Range...