Job Description

• The Patient Services Representative I represents the face of the company to patients visiting for routine health needs or important health decisions.
• This entry-level role assists patients with care and compassion, greeting them upon arrival and addressing any questions or concerns.
• The individual helps maintain the integrity of the waiting area and supports other phlebotomists during breaks.
• They will also be trained in phlebotomy skills to grow within the organization.
• The role involves creating an atmosphere of trust and confidence while explaining procedures to patients in a safe and accurate manner.
• This individual will demonstrate excellence in customer care with strong attention to confidentiality and accuracy of patient information.
• Under the direction of the area supervisor, the representative will perform daily activities accurately and maintain a safe and professional environment.
• The individual will maintain required records, promote a positive image, and show willingness to learn new skills.

• bility to assist patients with care and compassion during check-in using kiosks or handheld tablets.
• Willingness to learn phlebotomy skills and assist during downtime or breaks.
• bility to perform specimen collection and processing duties once trained, following established procedures.
• Strong customer service skills.
• Keyboard and data entry experience.

• Minimum 1-2 years of client-facing customer service experience (e.g., retail, home health aide)
• No prior phlebotomy experience required.

• Greet patients and assist with questions or concerns.
• Maintain the waiting area and support patient flow.
• ssist phlebotomists during breaks.
• Learn and perform phlebotomy skills upon training.
• Maintain records and documentation.
• Ensure a safe and professional environment.
• Promote a positive image to patients, clients, and staff.

• Strong customer service skills.
• Data entry and keyboard proficiency.

• High school diploma or equivalent.

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