Job Description

** This is an onsite position in our Fairport, NY office. **

Company Description:

eHealth Technologies is a leading healthcare technology company that advances the delivery of life-altering care. Since 2006, we have decreased time to treatment for millions of patients and are trusted by the top healthcare systems, HIEs, and CROs throughout the United States.

Our advanced technology and compassionate team expedite the collection, organization, and delivery of medical records, images, and pathology materials so that care teams have exactly what they need, where they need it, to get their patients back on the road to recovery as quickly as possible.

Our team takes great pride in working behind the scenes for 80% of the top hospitals to help hundreds of thousands of patients every year.

Career Opportunity Description:

This position is a member of eHealth Technologies Medical Operations team which plays a pivotal role in delivering critical patient information as requested by customers. The Medical Imaging Specialist Level 1 plays a key role in the accomplishment of eHealth Technologies business objectives by providing their customers exceptional value and timely information. The person will work in a global, dynamic, fast paced, team-oriented work environment that is guided by and always upholds company core values.

Primary Responsibilities:

1. Responds professionally and in a timely manner to all inbound calls received.
2. Provides effective & efficient support to all accounts, appropriately prioritizing work to support team goals.
3. Is proficient in outreach and fulfillment activities and supports the team with these activities based upon team needs (i.e. backlog, call-offs, etc).
4. Ensures customer imaging requests are processed in a timely and accurate HIPAA compliant manner maintaining appropriate documentation.
5. Completes Entry Level Processing, traveling and outreach accurately and in a timely manner.
6. Responsible for Image Recognition on viewer/unicron (QA)
7. Pulls reports from Imaging CDs or other files in the patients folder
8. Responds professionally and in a timely manner to all inbound calls received.
9. May also undertake additional activities at the request of the customer.
10. Proactively addresses and elevates customer service issues to Operations Manager.
11. Adheres to established business processes, policies, and regulations.
12. Ensures all policies and procedures are followed appropriately with emphasis on strict adherence to HIPAA guidelines.
13. Recommends improvements to procedures, workflows, and processes.
14. Performs at a high level of quality to eliminate the potential for incorrect transfer of Patient Health Information.
15. Maintains a high state of training and performance and is properly certified on all necessary processes.
16. Maintains effective communication and good relationships
17. Proactively monitors request activity and takes necessary action to avert potential customer service issues.

Information Privacy and Security

In an effort to safeguard the information privacy and security of all covered information Employee shall also be responsible for:

1. Following eHealth Technologies information privacy and security policies, procedures, standard operating procedures, appendices, attachments, etc.
2. Accessing, using, and disclosing only the minimum necessary covered information that is needed for job responsibilities, or otherwise allowed by law.
3. Safeguarding the confidentiality, integrity, and availability of covered information at all times, whether or not on duty.

Compensation details: 16.34-20 Hourly Wage

PI421e48b30f74-38003-38855364

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