Job Description
Hampton Inn Jupiter/Juno Beach is hiring a Front Desk Agent! We're looking for someone with hotel experience, a strong work ethic, and a positive attitude to join our fun, dedicated team. If you thrive in a supportive, fast-paced, fun and team-oriented environment-we'd love to meet you!
JOB SUMMARY : Assists guest check-ins, processes reservations, and coordinates guests' services through various departments.
QUALIFICATIONS - Hilton Brand Experience with PEP experience is Preferred!
- 1 year hotel front desk experience preferred
- 1 year Customer Service experience required
- Strong Work Ethic
- Ability to be a team-player.
- Full Time OR Part Time!
ESSENTIAL FUNCTIONS :
- Provides courteous guest service by responding promptly and efficiently to inquiries, requests and complaints, and by accurately processing guest mail and messages.
- Coordinates the delivery of guest services by other hotel departments and outside businesses
- Processes all incoming and outgoing reservation and cancellation requests in a timely manner by mail, telephone, in person and via the applicable franchise system.
- Check-in and Check-out departing guests in the most efficient manner possible, following all established procedures and policies.
- Maximizes room revenue and occupancy levels through suggestive selling.
- Applies knowledge of marketing programs applicable to the hotel, local area and all hotel functions and outlets, and properly presents the programs to guests.
- Handles departmental accounting of monies, receipts, guest accounts and other forms of credit. Operates the department's cash register.
- Maintains information and communication sources such as room rack, telephone information rack, log book and applicable franchise directories.
- Operates PBX (switchboard) equipment to handle incoming calls, outgoing calls, wake up calls and the paging of guests.
- Operates the applicable franchise terminal and performs designated training and maintenance tasks.
- Monitors in-house computer accuracy to ensure maximum occupancy.
- Examines the day's reservations for correct date, type of room reserved, and any special requests.
- Complies with the hotel's security and emergency procedures as well as operational policies and procedures.
- Complies with all corporate office and applicable franchise policies and procedures.
- Maintains order and cleanliness of the front desk area.
- Provides assistance to other employees to contribute to the smooth operation of the department and hotel.
- Complete all items on checklist prior to completing shift close out.
- Participates in MOD schedule with Front Desk Manager or General Manager are off property.
- Performs other related unrelated tasks as assigned by management.
JOB SPECIFICATIONS :
- Environmental Conditions
- 95% Inside: Protection from weather conditions but not necessarily from temperature changes.
- 5% Outside: No protection from weather conditions during property walks and inspections.
- Essential Skills
- Requires familiarity with applicable franchise front desk standards and procedures or ability (gained through 2+ years previous experience related employment or front desk experience) to quickly become familiar with applicable franchise standards and procedures.
- Must possess knowledge of hotel interdepartmental relationships as well as all operations pertaining to front desk: Reservations, Guest Registration, Concierges Services, Telephone Services, and Guest Accounting.
- Must have ability to handle/resolve guest complaints and/or knowledge/understanding of when and how to direct the guest to receive assistance.
- Must have ability to professionally represent the hotel, deal positively with the public, and possess pleasant telephone manner.
- Knowledgeable in Reservations/Inventory management.
- Educational/Vocational Preparation
- High school graduate or equivalent.
- Previous hotel front office experience preferred; however, ability gained through 2+ years related employment (sales, resort, marketing) or on-the-job training may substitute for actual front office experience.
Job Tags
Full time, Part time, Work at office, Local area, Shift work,