Job Description

Student Service Library Assistant

Location: Indianapolis

Job Type: Full-time

Classification: N-4

Salary Range: $16.50 / hour

Reports To: Assistant Director of Library Services

*Cover letter required*

About the Role

We are seeking a highly skilled Library Service Assistant to join our team. In this role, you will leverage your professional skills to support the Ivy Tech Indianapolis Library by facilitating support for our students technology needs, as well as standard circulation and interlibrary loan tasks, library usage tracking, purchasing, and other clerical needs for the library. The ideal candidate will have a proven track record of championing customer service experiences across multiple modalities, collaborating with others to achieve shared goals, and a passion for delivering outstanding results in a dynamic environment.

Key Responsibilities

The following is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

• Greet every student or patron in a warm, welcoming manner.
• Apply advanced problem-solving skills to prioritize exceptional customer service, troubleshoot, and resolve student questions and inquiries.
• Assist students with study room check-in, library policies and procedures, directional questions about campus facilities, scheduling tutoring appointments, and connecting them with other campus resources.
• Answer the phone promptly and in a friendly manner, providing exemplary customer service for library & tutoring services.
• Proactively assist all students and faculty with available technology resources in the library, including computers and computer applications, audio/visual equipment, the print management system, and the scanning/fax station.
• Proactively assist all students with technology needs, including computer and internet literacy basics, and troubleshooting questions related to students' learning management system, joining Zoom sessions, using Microsoft or Google applications, etc.
• Utilize the ILS system to perform circulation tasks including (but not limited to) checking materials in and out, retrieving and re-shelving items using Library of Congress classifications, and preparing and processing holds and inter-library loan requests.
• Assist students with locating and navigating print and digital library resources, including books, textbook reserves, and the library's website.
• Work with the team and Director of Library & Tutoring Services to purchase resources, materials, and supplies for the department.
• Assist librarians with developing and executing in-library displays.
• Assist team with developing and planning relevant programming and marketing materials.
• Monitor the information desk to maintain a clean, organized, and safe environment for staff and patrons.

Required Skills & Competencies

• Technical Skills: Proficiency with computer and web applications on various devices, including Windows PCs, MacBooks, and Google Chromebooks. Proficiency with Microsoft and Google Suites, Zoom, and email and chat applications.
• Communication Skills: Strong verbal and written communication skills, with the ability to articulate ideas clearly to diverse audiences, provide non-judgmental feedback, and build positive rapport with others. Must have proven experience modeling exemplary customer service and be comfortable teaching and communicating information to large groups and interpersonally in one-on-one or small-group settings.
• Problem-Solving: Ability to think critically, make decisions independently, and take initiative to solve complex problems in a timely manner.
• Teamwork: Proven experience in collaborating effectively with diverse teams to achieve common goals.
• Project Management: Ability to organize and manage multiple priorities, meet deadlines, and track progress in a fast-paced environment.

Preferred Additional Skills

• Experience in customer service, public/academic library, or similar environments.
• Familiarity and/or experience with SirsiDynix's LMS, WorkFlows, and the Springshare LibApps suite.
• Familiarity and/or experience with using WorldCat to process ILL requests.
• Ability to demonstrate a positive attitude of approachability and adaptability.

Education & Experience

While formal education or certifications may be beneficial, or even required for certain positions, what we need are candidates who can demonstrate the practical skills and experience necessary to excel in this role. A proven track record of providing strong customer service, collaborative and patient problem-solving, and strong working knowledge of technology utilized in academic settings will be prioritized.

Why Join Us?

• Opportunity to work on innovative and impactful projects.
• Collaborate with a team of skilled professionals.
• Competitive compensation and benefits package.
• Continuous learning and development opportunities.

Must demonstrate ability to promote an environment that reflects the broad backgrounds represented by our students and employees and which every individual feels respected and valued.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College's Title IX Coordinator or to the US Department of Education Office of Civil Rights.

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