Job Description

Job Description

Job Description

Description:

Mental Health America of Los Angeles (MHALA) has been a pioneer in mental health service, advocacy, innovation, and training for nearly a century, working to ensure that people with mental health needs achieve meaningful, healthy lives in their communities.

MHALA is among the largest and most comprehensive nonprofit mental health agencies in Los Angeles County. The agency supports over 19,000 low-income and no-income individuals annually with integrated services. MHALA achieves impact in the areas of mental and physical healthcare, homelessness and housing, supported employment, and wellness and financial services, with special programs for Veterans and transition-age youth.

MHALA also provides training programs for individuals joining the behavioral health workforce and for the larger community around mental health issues.

MHALA works to ensure that its employees are just as cared for as its members. Communication, collaboration, transparency and a healthy work/life balance are core components of the agency culture. Employees are encouraged to engage in self-care and can enjoy a 35-hour workweek.

MHALA fosters diversity at all levels of the organization. The agency promotes a team-oriented culture that offers opportunities for growth. We are proud to offer a competitive salary and full benefits package, including an employee assistance program, and generous paid time off.

Personal Service Coordinator

35 hours per week / $24.00 per hour

(The actual compensation will be determined based on experience and other factors permitted by law.)

Summary: Serves as the primary support and case manager for adults with mental illness by assisting them to live as independently as possible in their chosen community.

Essential Duties and Responsibilities : This is not an exhaustive task list, and other duties may be assigned as deemed appropriate or necessary by the supervisor or program director. Reasonable accommodation will be provided to any qualified person with a medical or psychiatric disability, providing it will not change the essential nature of the position, nor cause undue hardship to the Agency’s operations. MHALA is an equal employer opportunity and service provider. The agency will consider individuals with a criminal history in accordance with both the Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA).

• Develops a Recovery Plan and/or Personal Service Plan with each member that identifies his/her personal needs and goals.
• Mediates and advocates on behalf of the member to help him/her obtain and keep housing, health care benefits, entitlements, etc.
• Visits members in their place of residence, hospital or jail on an as-needed basis, in order to help them live successfully and to prevent them from becoming homeless.
• Transports members to appointments and on errands when appropriate.
• Oversees and monitors members’ individual and group activities both inside the program and out in the community.
• Provides coaching, counseling, mentoring, instruction, training, feedback and positive reinforcement for members in areas such as money management, grooming and hygiene, meal preparation, public transportation and other independent living skills.
• Devises and implements strategies for outreach to members who tend to isolate themselves.
• Knowledgeable and practices in motivational interviewing and harm reduction.
• Supports individuals and team goals in community integration and employment.
• Assists members in achieving community integration and employment goals.
• Participates in staff and community meetings and in the day-to-day operations of the program as needed.
• Required to bill 85 hours per month into the Electronic health care System.
• Maintains all records and documentation needed for program compliance and accountability in accordance with MHALA standards and funding source requirements.

Other position requirements:

• High School Diploma or GED, plus 2 years’ experience providing psychosocial rehab related services to a disabled population, preferred.
• All billing and supporting documentation shall be entered into MHALA’s EHR (electronic health record system) within 24 hours from the date of service delivery.
• All required data collection documents (as applicable to your program: MORS, Determinants, KEC, IHOMS, HMIS, etc.) are submitted on or before due date.
• Demonstrate knowledge of community resources.
• Must function well in a team-oriented approach to member services.
• Must have a valid CPR certificate.
• Knowledgeable in computer applications such as Microsoft Word, Excel and Outlook.
• Flexible work schedule to include some evenings or weekends, and on call cell phone services when necessary.
• Driving with current class C driver’s license, a vehicle for transportation, proof of valid automobile insurance, the ability to be insured by MHALA’s liability insurance are conditions of employment
• TB clearance and re-testing every year are conditions of continued employment
• COVID-19 vaccinations or booster shots are not currently required, however this may become a requirement in the future. Failure to abide by any agency policy, including those relating to a vaccine or booster shot may result in termination of employment
• Employment verification directly from three (3) past employers within the most recent 7-year period

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