Job Description

Job Opportunity

It's more than a career, it's a calling. MO-REMOTE Worker Type: Regular Job Highlights: Note for this role: Required to work in the office for the first 90 days for training. After 90 days, if all performance expectations are met, remote work is possible. Full Time, Sunday - Wednesday, 40 Hours/Week Schedule: 8am-6:30pm Location: 7980 Clayton Rd. St. Louis, MO 63117

Job Summary

Answers incoming calls and performs triage of inquiries.

Job Responsibilities and Requirements

Primary Responsibilities:

• Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
• Collects relevant caller data to assist with measurement, tracking and reporting activities.
• Tracks inquires, questions and answers and provides resolution.
• May perform clerical or administrative duties.
• Performs other duties as assigned.

Education

High School diploma/GED or 10 years of work experience

Experience

No experience required

Physical Requirements

Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. Frequent use of hearing and speech to share information through oral communication. Frequent keyboard use/data entry. Occasional bending, stooping, kneeling, squatting, twisting and gripping. Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. Rare climbing.

Required Professional License and/or Certifications

None

Department: 8567000125 STLMG Contact Center - Retail Work Shift: Day Shift (United States of America) Scheduled Weekly Hours: 40

Benefits: SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

Paid Parental Leave: We offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).

Flexible Payment Options: Our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.

Upfront Tuition Coverage: We provide upfront tuition coverage through FlexPath Funded for eligible team members.

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status or any other characteristic protected by applicable law.

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