🌍 Assistance Coordinator – Global Healthcare & Travel Claims
Location: Hybrid (Indianapolis Office)
Contract: Full-Time | Monday to Friday
Proposed Start Date: 12th January 2026
✈️ Make a Global Impact with IMG
At International Medical Group (IMG), we’re more than just a leading international medical insurance provider—we’re a lifeline for travelers, expats, and global citizens. Every day, our products deliver peace of mind® to people living, working, and exploring across borders.
If you’re passionate about helping people and thrive in a fast-paced, customer-focused environment, this is your chance to make a difference on a global scale.
What You’ll Do
As an Assistance Coordinator, you’ll be the first point of contact for customers who need support with healthcare and travel claims. Your role is all about delivering exceptional service and ensuring every interaction counts.
Key Responsibilities:
Handle a high volume of inbound and outbound communication (phone, email, chat) with professionalism and empathy
Answer benefit questions, update policies, and assist with new and existing claims
Document interactions accurately in our CRM system
Collaborate with team members and mentor new hires when needed
Support special projects and tasks as assigned
What We’re Looking For
1+ year of customer service experience with strong problem-solving skills
Proficiency in Microsoft Office Suite
Excellent communication skills—both written and verbal
Ability to multitask in a fast-paced environment
Global awareness and a genuine passion for helping people
Positive attitude, resilience under pressure, and attention to detail
Bonus Points:
🎁 Perks & Benefits
A diverse, inclusive, and globally connected team
Comprehensive benefits package (Medical/RX/Dental/Vision)
401(k) with company match
Paid Time Off + Company Holidays
Free parking & on-site fitness center
Casual dress environment
Tuition reimbursement plan
🚀 Ready to Build Something Extraordinary?
Join a team that’s making a difference worldwide. Apply now and take the next bold step in your career with IMG!
IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
Powered by JazzHR
...services, including patient education, for well members. Refer patients for specialty... ...post hire. ~ Registered Nurse License (Oregon) within 6 months of hire AND... ...License is acceptable in lieu of a Washington RN license. Preferred...
...sellery_official We are currently seeking passionate and talented individuals to join our TikTok Livestream team for our beauty and fashion channels. As a member of our team, you will be the face of our live shopping channels on TikTok, presenting products and engaging...
...Christmas and New Years ~2 Floating Holidays (16 hours)~401K Plan with company match up to 6% Position: Maintenance Technician Location: Sky Park - Sacramento, CA 95823 Hours: Full Time Schedule: Monday Friday 8:00am-5:00pm Compensation: $23.88 - $...
...Southeast Elevator is the regions leader in the manufacturing installation and servicing of residential elevators for private residences. The company is on a fast growth trajectory and looking for new team members to come join this exciting company. We are currently searching...
...& pastry products. Ensures proper handling and storage of all food items in accordance with standards and sanitation/health regulations... ...for Baker / Pastry CDP. Used to production routine. Have good knowledge in Bread & Pastry, and hold a Certificate in Pastry &...